Cancellation policy

Cancellation Policy

Effective Date: October 5, 2026

We understand that plans can change. Valo Red Light will make reasonable efforts to accommodate order cancellation requests; however, because orders may enter fulfillment, freight preparation, or custom production shortly after purchase, cancellation eligibility depends on when the request is received and the status of the order.

By placing an order with Valo Red Light, you agree to the cancellation terms below.

Cancellations Within 24 Hours

Orders cancelled within 24 hours of purchase are eligible for a full refund with no cancellation or restocking fee, provided the order has not already:

  • Shipped;

  • Been tendered to a shipping or freight carrier;

  • Entered custom manufacturing or production; or

  • Otherwise reached a stage where cancellation is no longer reasonably possible.

Cancellation requests must be submitted by email to:

help@valoredlight.com

Please include your order number and the reason for the cancellation.

Sending an email does not by itself confirm that an order has been cancelled. Valo Red Light will confirm whether the cancellation was successfully completed.

Cancellations After 24 Hours

Cancellation requests submitted more than 24 hours after the order was placed are not guaranteed.

If Valo Red Light is able to cancel an order after the initial 24-hour cancellation period but before shipment or non-cancellable production has begun, the cancellation will be subject to a 15% cancellation/restocking fee.

The 15% fee will be calculated based on the purchase price of the cancelled product or products and deducted from the amount refunded.

This fee helps cover payment processing, order processing, fulfillment preparation, inventory allocation, administrative expenses, and other costs associated with processing and cancelling an order.

Orders That Have Already Shipped

Once an order has:

  • Been picked up by a carrier;

  • Been tendered to a freight carrier;

  • Left a Valo Red Light warehouse or fulfillment facility; or

  • Otherwise entered the shipping network,

the order cannot be cancelled.

If the product is eligible for return, the customer may request a return after receiving the shipment in accordance with the Valo Red Light Return & Refund Policy.

Applicable return shipping charges, restocking fees, freight charges, and other deductions under the Return & Refund Policy will apply.

Refusing delivery is not considered an order cancellation.

Customers who refuse delivery may be responsible for outbound shipping, return shipping, freight charges, carrier fees, storage charges, redelivery charges, handling costs, and applicable restocking fees.

Halo & Aura Red Light Bed Cancellations

Halo Red Light Beds and Aura Red Light Beds are custom-made and/or made-to-order products.

Because materials, manufacturing capacity, freight preparation, and production resources may be committed specifically to an individual order, special cancellation terms apply.

Within 24 Hours

A cancellation request submitted within 24 hours of purchase may be eligible for a full refund provided custom manufacturing, customization, or production has not already begun.

After 24 Hours

After the initial 24-hour period, cancellation of a Halo or Aura Red Light Bed is not guaranteed.

If Valo Red Light approves cancellation before manufacturing or production has materially begun, the cancellation will be subject to a minimum 15% cancellation fee.

Once Production Begins

Once manufacturing, customization, assembly, production, or other work specific to the customer's Halo or Aura Red Light Bed has begun, the order becomes non-cancellable and non-refundable, except as otherwise required by applicable law or expressly agreed to by Valo Red Light in writing.

Production delays, freight delays, carrier delays, or changes in the customer's circumstances do not automatically create a right to cancel a custom-made order.

Halo and Aura Red Light Beds are also subject to the custom-product provisions in the Valo Red Light Return & Refund Policy.

Commercial, Wholesale, Bulk & Custom Orders

Commercial orders, wholesale purchases, bulk orders, specially configured products, custom products, and purchases made pursuant to a custom quotation or negotiated agreement may be subject to separate cancellation terms.

Those terms may include:

  • Non-refundable deposits;

  • Production-related charges;

  • Cancellation fees;

  • Non-cancellable production milestones; or

  • Other product-specific conditions.

If written cancellation terms are included in a quotation, invoice, purchase agreement, commercial agreement, or other written document associated with an order, those terms will control to the extent they conflict with this general Cancellation Policy.

Preorders, Backorders & Special Orders

Products identified as preorders, backorders, special orders, or made-to-order products may have additional cancellation restrictions disclosed at the time of purchase.

A longer-than-expected estimated shipping or production timeline does not automatically cancel an order or create a right to a full refund unless otherwise required by applicable law.

If Valo Red Light determines that it cannot reasonably fulfill an order, Valo Red Light may cancel the order and issue an appropriate refund.

Order Changes

Requests to change an order may be treated as a cancellation when the requested change requires Valo Red Light to cancel an existing product or order and create a replacement order.

This may include changes to:

  • Product models;

  • Quantities;

  • Configurations;

  • Custom specifications; or

  • Other material order details.

Valo Red Light cannot guarantee that changes can be made after an order has entered fulfillment or production.

Minor shipping-address corrections are governed by the Valo Red Light Shipping & Delivery Policy.

Promotional & Discounted Orders

Orders placed using:

  • Discount codes;

  • Promotional pricing;

  • Affiliate discounts;

  • Partner discounts;

  • Holiday promotions;

  • Bundle pricing; or

  • Other promotional offers

remain subject to this Cancellation Policy.

Any refund will be based on the actual amount paid by the customer, not the product's regular retail price.

If only part of a discounted bundle or promotional order is cancelled, Valo Red Light may recalculate the remaining products based on the applicable individual selling prices or promotion terms.

Financing, HSA/FSA & Third-Party Payment Providers

Orders placed using financing, installment payments, HSA/FSA payment providers, or other third-party payment services remain subject to this Cancellation Policy.

Approved refunds will generally be returned through the original payment method or payment provider.

Customers remain responsible for any payments, obligations, or account requirements imposed by their financing or payment provider until the cancellation and refund have been fully processed.

Valo Red Light does not control the processing timelines or account procedures of third-party financial institutions.

Refund Processing for Approved Cancellations

Once Valo Red Light confirms that an order has been successfully cancelled, any applicable refund will be submitted to the original payment method.

Approved cancellation refunds are generally processed by Valo Red Light within approximately 5–7 business days.