Refund policy
Returns, Refunds
If you are not satisfied with your purchase, you may be eligible to return your product subject to the terms below.
Return Eligibility
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Products must be returned within 60 days of delivery, unless otherwise stated.
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Returned items must be unused, undamaged, and in their original packaging, including all accessories, manuals, and components.
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Proof of purchase is required.
Return Shipping
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Customers are responsible for all return shipping costs - please email help@valoredlight.com
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We recommend using a trackable and insured shipping method, as we are not responsible for items lost or damaged in return transit.
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Original shipping fees (if any) are non-refundable.
Refund Processing
Once your return is received and inspected:
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Approved refunds will be issued to the original payment method
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Processing time may take 7–10 business days after receipt of the returned item.
Non-Returnable Items
Certain items may be non-returnable, including but not limited to:
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Final sale or clearance items
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Products marked as non-returnable at the time of purchase
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Items damaged due to misuse, improper handling, or normal wear and tear
How to Initiate a Return
To request a return, please contact us at help@valoredlight.com with your order number and reason for return. Returns sent without prior authorization may not be accepted.
