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A prism takes light and separates it into something
you can actually see.
That's basically my job too.
I take red light therapy — wavelengths, irradiance,
distance, timing, devices, routines and all the
confusing science-y stuff — and turn it into something
you can actually understand.
Andrew kept running into the same problem. He'd seen what red light therapy could do, but finding straightforward answers was a mess.
How long should a session be? How far away should you sit? Which wavelengths matter? Which device is right for which person?
And almost every product page eventually arrived at the same conclusion: “buy this one.”
Andrew started Valo to make red light therapy simpler and more honest. But even a really good storefront still leaves people guessing.
So he started thinking differently: what if the website had someone you could actually ask?
Prism didn't start as a finished mascot. He slowly went from an idea, to a drawing, to a digital model, and eventually to something we could actually make.
Start with a little round character, a giant smile and one extremely unnecessary rainbow propeller hat.
The sketches became a full digital character with real proportions, texture and enough detail to begin thinking about a physical Prism.
Then Andrew had the completely reasonable idea to turn a fuzzy digital mascot into a real 3D print. Body, fur, rainbow hat and all.
Turning Prism into a physical character meant solving something a drawing never has to worry about: how do you actually build him? Shape, fur, individual pieces, assembly and printability all had to work together.
Soft, round and unmistakably Prism from every angle.
Fur that looks simple digitally becomes a completely different printing problem.
Body, arms, hat and other components needed to print cleanly and fit together.
Once the files worked, Prism could leave the screen one layer at a time.
Digital Prism was cool. But once we had a printable model, there was really no going back.
The rainbow propeller hat went from a silly character detail to its own tiny fabrication problem. Because apparently Prism was not willing to compromise on accessories.
Sketches became polygons. Polygons became printable files. And layer by layer, Prism stopped being something that only existed on a screen.
Making Prism cute was only half the idea. The real goal was to turn him into something useful: an actual conversational layer between you, the Valo website and the humans behind the company.
Instead of searching through pages, menus and FAQs, you can simply ask.
Red light therapy can feel technical. Prism gives all of that information a personality, a face and someone you aren't afraid to ask a really basic question.
A mascot turns an abstract company into somebody you recognize, remember and actually want to interact with.
Wavelengths and irradiance feel a lot less intimidating when the teacher is wearing a rainbow propeller hat.
You might hesitate to contact customer service just to ask how far away you should sit. Prism is literally here for that.
Products can look similar. Specs can look similar. A fuzzy red guy with a rainbow propeller hat? That's ours.
Prism is being built to help across the entire Valo experience — from opening your first device to understanding complete full-body systems.
Tell Prism what you're trying to do, where you want to use red light and how much coverage you want. He asks questions first and helps narrow the lineup instead of automatically pointing you toward the biggest product.
Distance. Timing. Frequency. Positioning. Red versus near-infrared. Prism takes the technical stuff and explains what it means in normal language so you can actually understand the device you're using.
Prism understands the difference between targeted devices, panels, standing systems and full-body beds. If you're trying to decide whether you need one spot, partial-body coverage or a 360° system, that's exactly the kind of question he was built to answer.
Products only matter if you actually use them. Prism helps explain how Glow Mask, Sculpt, Spark, panels and skincare can fit into an actual routine without turning your house into a science lab.
Prism wasn't built to point every person toward the biggest or most expensive Valo product.
The point is to ask questions first, explain the tradeoffs and help you understand what actually makes sense for your situation.
And when something needs a real human? That's where the Valo team comes in.
Red light therapy. Wavelengths. Products. Routines. Weird questions. That's literally why I'm here.
ASK PRISM →
